We can’t help the weather! If it is snowing and you live in the county, then we will be back the next time that you are scheduled. Credits will not be issued as we will be picking up twice as much trash the next time we are out. Thank you for your understanding.
It is your responsibility to have your driveway and dumpster plowed. We will not make a special trip free of charge if we cannot access your property during your scheduled route.
Please note: We require roadways to be a minimum of 10 feet wide for our trucks to access your container. If you are unable to get your driveway plowed, then please call so we can make other arrangements to get your garbage picked up.
Mud– During the spring time, mud can wreak havoc on our routes. If it is very muddy, then we will not risk coming up your driveway and causing damage to it. It may be best for you to bring your trash to the end of your driveway. We will try to come up your driveway, but if we, in any way, start to make a rut, then we will have to try again on your next scheduled route.
To Toss or Not To Toss [See Details]
Extra Pickup: If you need an extra pick up, then please give us as much notice as possible. Additional charges will be applied and vary based on the route schedule.
Special Instructions: If you have any special instructions then please give us at least one day notice.
Extra Items: Please do not set extra items in front of the dumpster. Put them to the side or behind.
Snow Plowing: Please do not plow snow against the dumpster. We have to be able to back the truck up to the dumpster in order to take the garbage.
Skipped Pickup: If for some reason you were accidentally skipped, then please call us right away so that we may correct the error.
Payment Details: Our preferred method of payment is ACH. Please call the office for additional information. Payments not received within fifteen days of the first of the month will result in service being discontinued and dumpster/totes being removed from the location.
Past due accounts will be placed with a collection agency.